Help & FAQ
How do I watch a match?
Purchase the match using a debit or credit card via our secure Stripe checkout. Once payment is confirmed you will be redirected straight to the stream.
How long do I have to watch the replay?
A replay ticket lasts 24 hours from purchase. A replay included with a live ticket lasts 24 hours from when the replay is published.
Can I watch on multiple devices?
One ticket plays on one screen at a time. You can watch on any of your devices, signed in to the same account; if you start watching on another screen, the first one stops and offers to take the ticket back.
The stream is buffering. What should I do?
Check your internet connection. We recommend a minimum of 5 Mbps for standard quality and 15 Mbps for HD. Try refreshing the page or switching to a wired connection.
I paid but cannot access the match.
First, refresh the page. If the issue persists, sign out and sign back in. If you are still locked out, please contact support with your order email and we will resolve it promptly.
Can I get a refund?
Refunds are not available once a live stream has commenced or on-demand content has been accessed. For technical failures, contact support within 48 hours.